Facilitating Change is a design consultancy. That means we help you decide what you’re going to do, how you’re going to do it, and then we help you do it. Process matters. And we care about that bit at the end where your ideas hit reality. A lot.
We work on gigs that advance social and economic development. And for people who want to learn and try something different.
We value people’s experiences and realities. We are user advocates. We listen, cultivate empathy, unpack assumptions, and make connections. Oh… and we infuse joy into our work. That’s super important. Pleasure matters.
Our work draws on approaches like human-centered design, service design thinking, asset-based development, open practices, participatory everything, and utilization-focused evaluation — approaches that are practical and that acknowledge complexity, respect people and where they’re at, and that are about listening and engagement as a first step. Because that’s how you create delightful, resilient designs.
We’re open, entrepreneurial, and would love to work with you to…
- Create beautiful experiences, services, and environments
- Build healthy organizations and networks
- Advocate for change
- Understand and articulate how you’ve made a difference
We’re not into one-way dialogues and dissemination, experts who already know everything, or fake participation.
Facilitating Change is small and nimble. We work by assembling multidisciplinary teams to fit each engagement.
We’re really crazy about our clients and get super attached to them. We become one of the team. We’ve been lucky to work with…
- The Mozilla Foundation
- The World Bank Group (Innovation Labs, Innovation & Entrepreneurship, IFC Gender Secretariat)
- Belabumbum — an awesome social enterprise
- Mark Surman & Tonya Surman
- The Syria Justice and Accountability Centre
- The Technology & Social Change Group (TASCHA), at the University of Washington Information School
- The Global Impact Study — a five-year study researching how public access to technology has changed people’s lives
- Abt Associates (on USAID-funded public health projects with a private sector focus)
- The International Development Research Centre (IDRC)
- The IRIS Center, a research and advisory center founded by Mancur Olson at the University of Maryland that operated from 1990 until 2011
Facilitating Change was founded and is managed by Christine Prefontaine.